The physical labor aspects of the fiber installation are typically done by Verizon subcontractors. The guys who marked my lawn for utilities before the contractors came to lay the main fiber told me "these guys are relatively very good, you should see what the cable guys do to people's yards." Still, you need to remember that the construction folks have a tough job to do, a lot more work than time, and Verizon probably doesn't pay them a whole lot to do it. So mistakes get made, corners get cut, and sometimes a lot more happens.
If the subcontractor left contact information with you (e.g., a door tag), try calling them. Please give them the opportunity to fix the problem, but if they don't, then escalate. Call the main FiOS number at 1-888-553-1555, hit "#" when asked for your number, and tell the (sales) people who answer that you have an unresolved "Construction Problem" and would like to speak with the group who handles those. Take names and make sure that an actual trouble ticket gets generated for the problem, be polite but be persistent. The work being done by subcontractors helps you here because Verizon isn't very shy about beating up their subcontractors, Verizon can pin the blame on them and make them fix the problem and be the good guys.
Written by FiosFAQ
Last updated on 09.01.06